PRIVACY NOTICE

 

 

Your privacy is important to us. This Privacy Notice sets out how we, Roar CBD Co (London) Limited, obtain, store, and use your personal data when you use or interact with our website https://roarcbdco.com, or where we otherwise obtain or collect your personal data (for example as part of fulfilling and sending your purchase order or emailing you marketing related to our products and promotions). Please read this Privacy Notice carefully.

References in this Privacy Notice to “Roar CBD Co (London) Limited “, “our”, “we”, or “us” are references to Roar CBD Co (London) Limited. Roar CBD Co (London) Limited is located at Armoury House, Armoury Road, West Bergholt, Colchester, Essex CO6 3JP, United Kingdom (Company Registered Number: 12979307). Roar CBD Co (London) Limited is the Data Controller for any personal data you provide to us, and we are responsible for complying with UK GDPR and data protection laws.

You can contact us at any time at roarcbdco@gmail.com if you have any questions about how we collect, store, or use your personal data, or about this Privacy Notice in general.

HOW WE COLLECT YOUR PERSONAL DATA

We collect your personal data directly from you whenYou use our website;

You contact us by email or through other written communications

You request information about our services or subscribe to a newsletter.

WHAT PERSONAL DATA DO WE COLLECT & WHAT DO WE DO WITH IT?

We collect your personal data for the following purposes

Administrative and business purposes (to contact you and process your purchase order via our website).

To improve our website functionality and the user experience.

For direct marketing (to contact you about our products and promotions).

In connection with our legal rights and obligations.

Under UK GDPR and data protection regulations we must have a legal basis for such processing. These are as follows:

The data processing is necessary for performing a contract to which you are a party or in order to take steps at your request prior to entering a contract; or

Processing is necessary for the purposes of the legitimate interests pursued by Roar CBD Co (London) Limited or by a third party (except where such interests are overridden by your fundamental rights or freedoms which require protection of your personal data). When relying on legitimate interests for processing your personal data we will balance the legitimate interest pursued by us and any relevant third party with your interests and rights in relation to the protection of your personal data to ensure its appropriate for us to rely on such legitimate interest and to identify any additional steps we need to take to achieve the right balance.

You give explicit consent to your personal data being processed by us for direct marketing to you about our products.

INFORMATION WE COLLECT:
YOUR PERSONAL DATA

Order number, name, billing address, shipping address, payment information (including credit card numbers), email address, social media profile identifier.
When you sign up to hear from Roar CBD Co (London) Limited, we will collect your email address. We use this information to contact you regarding your purchase order from  Roar CBD Co (London) Limited. If you consent to us contacting you, we may also contact you regarding future Roar CBD Co (London) Limited products and promotions. We treat all your personal data as strictly confidential. This information is stored within a secure and protected database. You can unsubscribe from emails at any time and if you do, we will no longer contact you.

When you visit https://roarcbdco.com we also collect certain information about your device, your interaction with our website and the information needed to fulfil your product purchases. We may also collect additional information if you ‘contact us’ for customer support.

Examples of Personal Information collected: a version of web browser, IP address, time zone, cookie information, what websites or products you view, search terms, and how you interact with the website.

Purpose of collection: to load the website accurately for you, and to perform analytics on website usage to optimize our website.

Your user information
When you browse this website, we also receive information about how you are accessing our website – for example part of your IP address, geographical location, the pages you visit and your browser type. We make sure that this information is not personally identifiable and use it only to learn about wider consumer behaviour and to improve this website and our services to offer a better user experience.

We use Google Analytics to help us understand how our customers use our website. You can read more about how Google uses your Personal Data here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Information for your marketing emails
Your email address is requested when you sign up. Your email is solely used to send you communication about Roar CBD Co (London). Future marketing and promotions may then be sent to you based on your consent. You can unsubscribe at any time.

Social media
From time to time, we may also advertise on social platforms such as Facebook or Instagram. The adverts we create on these platforms are never directed at specific, identifiable individuals but are shown to groups of people according to their interests, shopping behaviours or on-Facebook activity. These data sets are made up of 1000+ individuals with shared characteristics. You can update your social media privacy settings within those social platforms to further limit any marketing you may be seeing.

Marketing
We will always ask you directly for your explicit consent to receive marketing emails from Roar CBD Co (London) Limited via a tick box or a sign-up form. Should you opt-in and then change your mind, you may withdraw your consent via the ‘unsubscribe’ link in any of our emails or by contacting us at roarcbdco@gmail.com with the subject line UNSUBSCRIBE.

WHO DO WE SHARE YOUR PERSONAL DATA WITH?

Third parties we could disclose your personal data to are:

Third parties for the sole purpose of fulfilling your order including our eCommerce provision system, payment gateways and our postal/courier services.

Marketing emails – Should you consent to receive marketing E-Mails from us, your email address may be stored within a third-party marketing application such as Mailchimp in the near future. We will update this Privacy Notice if this happens and provide you with an updated copy.

We may disclose your personal data to the police or other regulatory bodies if we are required to do so, for example in case of suspected illegal activity, violation of our Terms of Service or if the law so requires.

We may also share aggregate, non-specific, anonymised information with selected third parties. However, we absolutely do not disclose any information that can be deemed identifiable to you specifically. This includes analytics and search engine providers that assist us in the improvement and optimisation of our website such as Google Analytics.

THIRD PARTY DATA PROCESSORS WE WORK WITH:

WooCommerce

Our online store is hosted on WooCommerce. When purchasing through our website your personal data us stored through WooCommerce’s data storage, databases and the general WooCommerce application as needed for delivery and payment information. You should refer to their Privacy Notice for more information on how they process your personal data: https://automattic.com/privacy/

VIVA WALLET

Our payment gateway host for our website via WooCommerce is vivawallet. You should refer to their Privacy Notice for more information on how they process your personal data: https://www.vivawallet.com/gb_en/privacy-policy

INTERNATIONAL TRANSFERS OF YOUR PERSONAL DATA
The website may be hosted on servers located in countries outside of the UK. The applicable laws for the protection of personal data in these countries may be different from those applicable in the UK. We largely process data within the UK however our eCommerce platform WooCommerce is registered in the USA. As part of this Privacy Notice, you consent to personal data being transferred outside of the UK.

HOW LONG DO WE KEEP YOUR PERSONAL DATA FOR?
We will keep your personal data for as long as reasonably necessary to fulfil the purposes set out in this Privacy Notice and to comply with our legal and regulatory obligations (such as tax, accounting, or other legal requirements).
We have set the retention period for deletion of your personal data at two years following your last purchase.

YOUR RIGHTS
Under UK GDPR and data protection laws, you have a number of rights in relation to the personal data that we hold about you. You can exercise your rights by contacting us at any time at roarcbdco@gmail.com or by writing to Roar CBD Co (London) Limited, Armoury House, Armoury Road, West Bergholt, Colchester, Essex CO6 3JP, United Kingdom.

Please note that although we take your rights seriously, there may be some circumstances (supported by law and guidance) where your rights might not apply or where we cannot comply with your request such as when complying with it would mean that we could not comply with our own legal or regulatory requirements. In these instances we will let you know why we cannot comply with your request.

YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA ARE:

To access your personal data and to be informed about its use. Please note that proof of identity will always be required before any data can be released.

To correct your personal data (right to rectification).

To have your personal data deleted (right to erasure).

To restrict the use of your personal data (right to restriction of processing).

To object to the use of your personal data for direct marketing or processing in general.

To withdraw your consent to the use of your personal data.

To request that we transfer personal data that you have provided to us to a third party (right to data portability); and

To not be subject to automated decision-making. We do not carry out any automated decision making. If this changes in the future, we will provide you with an updated notice setting out our decision-making process.

You can always change your mind regarding any marketing communications by clicking unsubscribe in email communication, or by contacting us at roarcbdco@gmail.com

CHILDRENS CONSENT

Our website is not intended for individuals under the age of 18. We do not intentionally collect Personal Data from children. If you are the parent or guardian and believe your child has provided us with Personal Data, please contact us at roarcbdco@gmail.com to request deletion.

COMPLAINTS

You have a right to file a complaint with the UK Information Commissioner’s Office (ICO) if you believe that we have breached data protection laws when using your personal data. You can visit the ICO’s website at ico.org.uk/ for more information.

CHANGES TO THIS PRIVACY NOTICE
We reserve the right to modify this Privacy Notice at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this Privacy Notice, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

This Privacy Notice was last updated 24/05/2021.